Refund Policy
Last updated: June 2026
Our Guarantee
If your order arrives damaged, misprinted, or defective, we will replace it or issue a full refund. Contact us within 30 days of delivery with a photo of the issue.
Non-Defective Returns
Because all products are made to order, we cannot accept returns for reasons such as incorrect size selection or change of mind. Please review the sizing charts carefully before ordering.
Lost Packages
If your order has not arrived within 30 days of the estimated delivery date, contact us and we will investigate with the carrier. If confirmed lost, we will reship or refund at your preference.
Refund Timeline
Approved refunds are processed within 3–5 business days. The credit will appear on your original payment method within 5–10 business days depending on your bank.
How to Request
Email shop@veterans.pro with your order number and a description of the issue. Include photos for defective items.